#ES11 Rachel Shepherd, HR & Facilities Director, Toyota GB Plc

About this video

Rachel Shepherd, General Manager for Human Resources and Facilities at Toyota GB talks about recruiting people into a very wide range of sales and marketing roles including data analytics and digital marketing, and the importance of communication skills in the workplace. She describes good communication skills as being able to articulate your point of view in spoken or written words, and adapting your approach depending on who you are trying to influence or persuade, and also being able to actively listen. Her top tip is to always be prepared and well organised.